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At Your Service: 5-Star Customer Care for a Successful Dental Practice, by Ann Marie Gorczyca

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About the Author

Dr. Ann Marie Gorczyca Gorczyca is a Clinical Adjunct Professor of Orthodontics at the Arthur A. Dugoni School of Dentistry, University of the Pacific, where she speaks on practice management topics including marketing, teamwork, treatment coordination, customer service, management systems, and human resource management. She has been a speaker at the 2011, 2012, 2014, 2015, 2016, and 2017 American Association of Orthodontists (AAO) Annual Sessions. In teaching and private practice for over 27 years, Dr. Gorczyca is formerly a faculty member at UCSF School of Dentistry, she has received teaching awards from UCSF and the University of the Pacific Dental Schools. Dr. Gorczyca is a Diplomate of the American Board of Orthodontics and a member of the Angle Society of Orthodontists. She is in private practice in Antioch, California. This is her third book.

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Product details

Hardcover: 262 pages

Publisher: Authority Publishing (July 7, 2017)

Language: English

ISBN-10: 1935953834

ISBN-13: 978-1935953838

Product Dimensions:

6.1 x 0.6 x 9.2 inches

Shipping Weight: 1 pounds (View shipping rates and policies)

Average Customer Review:

4.5 out of 5 stars

14 customer reviews

Amazon Best Sellers Rank:

#421,920 in Books (See Top 100 in Books)

This book is geared toward dentist from the first page. Couldn’t get past that since it didn’t seem like anyone in dental office could pick up the book and put some strategies in place right away. Technical jargon and contents was over my head. Would like something more user friendly that doesn’t just target DDS. ANYONE working in the dental office is capable of giving 5 star customer service but you won’t find it in this book. Highly disappointed... wanted to love this book but it was a waste of $$

Once again, Dr. Gorczyca zigs when most dental-practice management books zag. This thorough approach to creating memorable patient experiences touches on every aspect of running a dental practice—from the smells when a patient walks in to the subtleties of smart team building. Perhaps the thing I loved most about the book is what I view as its overall theme... That is, “Being human FIRST, grows businesses.” If your passion for what you do as a dental professional has plateaued, this book will help you break through to the next level. Dr. Gorczyca provides very specific, very detailed tactics (not just theory) that will make a difference in your practice’s patient care immediately.

Just got it - just finished it. Super book based on what The Ritz Carlton chain already knows. I talk about all of the time in my Management lectures in that you MUST deliver exactly what Ann Marie talks about - and that is 5-Star Customer Care. Great stuff and a good read. Use it and employ it in your practice! But his book!

After listening to Dr. Gorczyca on a podcast I was so enthralled by what she said I immediately purchased all three of her books. All of the books have been a wealth of information, but it was At Your Service: 5-Star Customer Care that really reminded (and re-inspired) me who it is we are serving, and how we can best serve them in my dental practice! Customer service truly is the new marketing, and I am thankful for Dr. Gorczyca's help in raising the bar in my practice.

OUTSTANDING! Dr. Gorczyca's best book to date! She hits all the elements for providing excellent customer service and an outstanding customer experience! Relevant for ALL industries -- not just density! I MUST READ if you are servicing patients, clients, customers!!! -S

I have read all of Dr. Gorczyca's books and this is by far my favorite! WOW! So much great information that fills every page & you can implement her ideas in your practices tomorrow! It really does get the excitement flowing to take care of your patients on such a level, you will change your practice & I dare say you may just find your joy amplified for dentistry, your team, your patients, your gift! Great read for your office to use for team meetings/book club!

A must read for every dental practice!! Great information! Thank you Dr. Gorczyca!

I could not put this book down. It is any easy read with a tremendous amout of wisdom and common sense that could be used immediately in any dental office. Ideal not just for the dentist but for all members of the dental office team.

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